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RTO Resources Finder - Individual Units of Competency

CHCCSM005 Develop, facilitate and review all aspects of case management

Case planning is an integral part of case management, which is based on the assumption that clients with complex and multiple needs require a range of services and that the provision of services involves different responses from a variety of workers involved with the individual client.

The main emphasis of case management is to ensure that clients are provided with whatever service/s they require in a coordinated and effective manner.

Students will cover the above plus all other aspects of case planning and management. This unit describes the knowledge and skills required to facilitate all aspects of case planning.

At the completion of this unit, students will be able to:

  1. Determine appropriate response to case management in accordance with organisation and legislative requirements
  2. Conduct case management meetings
  3. Develop an appropriate case management plan
  4. Monitor and review case work activities and processes
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RTO Resources Finder - Individual Units of Competency
CHCCSM005 Develop, facilitate and review all aspects of case management
BSBCUS501 Manage Quality Customer Service
BSBPMG521 Manage project integration
BSBWOR501 Manage personal work priorities and professional development
HLTADM004 Manage health billing and accounting systems
BSBPMG514 Manage project cost
BSBPMG516 Manage project information and communication
BSBFIM501 Manage budgets and financial plans
BSBPMG511 Manage Project Scope
BSBPMG512 Manage project time
BSBPMG515 Manage project human resources
BSBMED301 Interpret and apply medical terminology appropriately
BSBPMG513 Manage project quality
BSBLDR502 Lead and manage effective workplace relationships
BSBLDR501 Develop and use emotional intelligence
HLTINF003 Implement and monitor infection control policies and procedures
CHCMGT005 Facilitate workplace debriefing and support processes
PSPGEN048 Support workplace coaching and mentoring
CHCCDE011 Implement community development strategies
BSBLDR504 Implement diversity in workplace
CHCCDE012 Work within organisation and government structures to enable community development outcomes
CHCDIV003 Manage and promote diversity
BSBLDR503 Communicate with influence
CHCCSM004 Coordinate complex case requirements
CHCDEV002 Analyse impacts of sociological factors on clients in community work and services
CHCGRP002 Plan and conduct group activities
CHCADV002 Provide advocacy and representation services
CHCPRP003 Reflect on and improve own professional practice
CHCDEV001 Confirm client developmental status
BSBMKG502 Establish and adjust the marketing mix
BSBMGT517 Manage operational plan
BSBADM502 Manage Meetings
BSBRSK501 Manage Risk
BSBWOR502 Lead and Manage Team Effectiveness
BSBSLS502 Lead and Manage a Sales Team
BSBPMG522 Undertake Project Work
BSBMGT516 Facilitate continuous improvement
BSBWHS401 Implement and monitor WHS policies, procedures and programs to meet legislative requirements
BSBLED401 Develop teams and individuals
HLTWHS004 Manage work health and safety
BSBINN301 Promote innovation in a team environment
CHCCCS007 Develop and implement service programs
CHCLEG003 Manage legal and ethical compliance